At Autumn Sky Farm, ensuring your complete satisfaction with the Autumn Sky Farm Softshell Equestrian Jacket purchased on Autumnskyfarm.com is our primary objective. This Return and Refund Policy establishes the official guidelines and protocols for processing returns, designed to provide you with a secure, transparent, and hassle-free shopping experience.
1. 30-Day Return Window
We proudly offer a standard 30-day return policy. You have exactly 30 days, starting from the exact date your package is officially marked as delivered by the carrier, to initiate a return request. Should your request be submitted after this 30-day timeframe has elapsed, we are unfortunately unable to authorize an exchange or process a refund.
2. Conditions for a Valid Return
To guarantee your merchandise is eligible for a return and refund, please ensure your Autumn Sky Farm Softshell Equestrian Jacket meet the following strict criteria:
- Pristine Original Condition: The jacket must be returned in brand-new, unworn, unwashed, and unaltered condition. It must include all original packaging, garment bags, and factory hang tags fully intact and attached.
- Equestrian Wear & Inspection Standards: Due to the technical nature of equestrian outerwear, any jacket showing evidence of wear—such as arena dust, barn or animal odors, perfume, horse hair, snagged zippers, soiled cuffs/collars, or stretched seams—cannot be accepted for return or refund.
- Proof of Purchase: A valid digital receipt, invoice, or official order confirmation email is mandatory to authenticate the return.
- Non-Returnable Items: Final sale items, promotional clearance pieces, digital gift cards, and jackets featuring custom embroidery or personalization cannot be returned.
- Prior Authorization Mandate: Please do not dispatch any packages back to us without securing formal return approval from our staff first. Any unauthorized returns will be categorically refused and shipped back to the sender at their own expense.
3. Step-by-Step Return Procedure
To initiate a return smoothly, please follow our standardized three-step system:
- Step 1: Contact Us. Reach out to our dedicated customer care team by emailing info@autumnskyfarm.com. Ensure you include your exact order number and a brief explanation detailing the reason for your return.
- Step 2: Await Authorization. Once your return request is reviewed and approved, our staff will reply with comprehensive return instructions, the verified return mailing address, and an applicable prepaid shipping label (depending on the return reason).
- Step 3: Dispatch Your Package. Carefully repack the merchandise in its original shipping box, using adequate cushioning to prevent transit damage. Securely affix the provided return shipping label to the exterior of the parcel and drop it off at the designated carrier facility.
4. Return Shipping Costs and Restocking Fees
We believe in maintaining absolute transparency regarding any return-related expenses so you know exactly what to expect:
- Company Errors, Damaged, or Defective Goods: If your product arrives with a manufacturing flaw, sustains severe damage during transit, or if our warehouse incorrectly fulfills your order, Autumn Sky Farm assumes full responsibility. We will cover 100% of the return shipping costs. You will incur absolutely no out-of-pocket charges.
- Customer Remorse (Change of Mind): If you simply changed your mind, ordered the wrong size/color by mistake, or no longer require the item after delivery, you (the customer) will be fully responsible for purchasing the return shipping label and covering those freight costs.
- Zero Restocking Fees: We proudly enforce a strict no restocking fee policy for all valid, pre-approved returns.
5. Designated Return Facility
Autumn Sky Farm
97 High Rd, Newbury, MA 01951
6. Refund Processing Timeline
Once your returned package reaches our facility, our quality assurance team will thoroughly inspect the contents. After successful verification, we will promptly notify you via email regarding the approval or rejection of your refund.
If approved, the credited amount will automatically be applied to your original payment method within 10 days. Please be aware that your specific financial institution or credit card provider may require additional processing time to officially post the funds to your banking statement.
7. Product Exchanges
For the most efficient and reliable exchange experience, we highly recommend processing a standard return for your unwanted item by following the procedure outlined above. Once your return is authorized and in transit, you are welcome to place a brand-new, separate order on Autumnskyfarm.com for your preferred size, color, or model at your earliest convenience.
8. Customer Support Contact Information
Should you need further clarification, assistance with starting your return, or have any general inquiries, our support team is ready to help:
- Business Name: Autumn Sky Farm
- Email: info@autumnskyfarm.com
- Phone: +1 978-836-2765
- Address: 97 High Rd, Newbury, MA 01951, United States
- Working Hours: Tue – Sun: 8 AM to 8 PM, Mon: Closed
- Response Time: We aim to reply within 2 business days.