At Autumn Sky Farm we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
1. Order Cutoff Time:
- Our daily order cutoff time is 05:00PM (GMT-05:00) Eastern Standard Time (New York), Monday through Friday.
- Orders placed before the cutoff on a business day use that day as the starting point for calculating handling time. Orders placed at or after the cutoff, or on weekends or applicable public holidays, use the next business day as the starting point.
2. Order Processing Time
- Orders are processed and handed over to the shipping carrier within 1–2 business days, calculated according to the cutoff rules above.
- Our processing days are Monday through Friday, excluding applicable public holidays. Processing time is separate from the carrier’s transit time.
3. Transit Time and Estimated Delivery:
- We ship orders using carriers such as USPS, UPS, FedEx, or DHL, depending on the order, destination, and carrier availability.
- After an order is handed over to the carrier, estimated transit time is 3–4 business days.
- The estimated total delivery time is 4–6 business days, including order processing and transit. This estimate is calculated from the starting point described in the Order Cutoff Time section. Orders placed after the cutoff or on non-business days will have a later estimated arrival date.
- Delivery times are estimates, not guaranteed arrival dates.
4. Shipping Costs:
- We offer free standard shipping on all orders delivered within the United States, with no minimum order amount required.
- The standard shipping charge at checkout is USD 0.00
5. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
6. Address Accuracy:
- It’s important to ensure that your shipping address is accurate and complete. Cajun Boil & Shake is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
7. Order Modifications and Cancellations:
- We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
8. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
9. Returns and Exchanges:
- For detailed information on our returns, exchanges, and refund policy, please refer to our separate Return Policy page.
10. Contact Us:
- If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team at info@autumnskyfarm.com. We’re here to assist you!